How to Manually Complete a Delivery

Ensure accurate delivery statuses and keep your orders up to date

Manually completing a delivery in Appliance.io allows you to keep order statuses accurate when a delivery didn’t go through the Driver App or was completed outside the normal workflow. This guide walks you through when and how to manually mark a delivery as completed, plus tips to prevent missed statuses in the future.

---

⚙️ Preventing Manual Work with Autocomplete Orders

To reduce the need for manual updates, you can enable automatic delivery completion.

1. Open Settings

2. Navigate to Delivery & Install Automation Settings

3. Turn on Autocomplete Order

How Autocomplete Orders Work

• Choose a specific time of day (for example, 10:00 PM).

• Once that time passes, any orders delivered that same day will automatically be marked as Completed.

• This helps prevent missed delivery statuses and reduces manual cleanup.

---

📍 Accessing the Order Delivery Status

To manually complete a delivery:

1. Open the Customer’s Order.

2. Locate the In Warehouse & Reserved section.

3. Here, you’ll see the current Delivery Status for the order.

---

🧩 Scenario 1: Delivered Outside the Driver App

If the item was delivered to the customer but not through the Appliance.io Driver App:

1. Click the Status dropdown.

2. Select Delivered.

Once updated:

• You’ll see a success notification.

• The delivery steps on the order will turn green, indicating completion.

🚫 Can’t Select “Delivered”? Here’s Why

If the order status is already:

• Scheduled, or

• Assigned to a Truck

You won’t be able to jump directly to Delivered.

What to do instead:

1. Change the status back to Open.

2. Select a Delivery Method.

3. Update the status to Delivered.

📅 Delivery Date Requirements

You can only manually mark an order as Delivered if:

• The delivery date is today, or

• The delivery date is in the past

If the delivery is scheduled for a future date, the platform will not allow early completion.

---

🧩 Scenario 2: Delivered but Not Marked Completed

If the item has been delivered but still shows as incomplete because it didn’t go through the Driver App, you have two options:

• Option 1: Contact your driver and ask them to manually mark it as Delivered in the Driver App.

• Option 2: Wait one day. Once the delivery date has passed, you can manually update the status from the Order page.

Choose whichever option is easiest for your workflow.

---

📊 Important Note About Driver Reports

If you manually mark an order as Delivered:

• That delivery will not appear in the Driver Report.

• Driver Reports only track deliveries completed through the official Appliance.io routing app.

---

🎉 You’re All Set!

You now know how to manually complete a delivery in Appliance.io — and how to prevent missed statuses using automation. Keeping delivery statuses accurate ensures smoother operations, clearer reporting, and a better experience for your team and customers.