Support & Help Tools

Get help, report issues, and share ideas — all directly inside the POS

Appliance.io includes built-in support tools that make it easy to get assistance, request new features, report bugs, and chat with our AI or human support teams. Whether you’re brand new to the platform, onboarding your team, or a long-time user with a fresh idea, everything you need is accessible in just a few clicks.

This guide walks you through each support channel available on every POS page — so you always know where to go when you need help.

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📍 Accessing Support Tools

From any page inside the POS, you’ll always have access to three main support options:

1. Help Button (Feature Requests & Bug Reports)

On the right side of the screen, you’ll find a red Help button. This opens two key tools:

• Feature Request — Share ideas to improve the platform

• Bug Report — Report issues or unexpected behaviour

Every submission helps our team enhance Appliance.io, so don’t hesitate to use it anytime.

2. Intercom Widget (AI & Human Support)

At the bottom-right corner, you’ll see the Intercom Widget. This is your go-to space for asking questions, chatting with our 24/7 AI agent Brayn, and accessing previous conversations.

If you ever need help understanding a feature, troubleshooting an issue, or navigating the POS, the Intercom Widget is always there.

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🧩 Submitting a Feature Request

Feature Requests are perfect for suggesting improvements or sharing new ideas.

When you click Feature Request:

1. Enter a Title

2. Describe your request — include details to help our product team understand your idea

3. Add images, links, or screenshots (optional)

4. Review the Similar Posts section to see if the idea already exists

5. Click Submit

After submitting, you’ll see a confirmation message. Your request is now logged and visible in our Featurebase community.

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🐞 Reporting a Bug

Use Bug Reports whenever something isn’t working as expected.

The process is similar to submitting a feature request, but with one strong recommendation:

➡️ Include a screenshot of the issue whenever possible. This helps our developers identify the source of the problem much faster.

After submitting, you’ll see a confirmation with two options:

• Post More – Submit another bug

• View & Upvote Other Posts – Explore the Featurebase to see other reports

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💬 Using the Intercom Widget (AI Agent + Human Support)

The Intercom widget gives you fast access to help whenever you need it.

Ask a Question

Click Ask a Question to chat with Brayn, our AI agent available 24/7. Brayn is trained to answer questions about the POS and guide you through tasks quickly.

Need a human instead?

Just type something like “I need a human agent”, and our support team will join the conversation during business hours.

View Open Conversations

You can always view your previous messages and ongoing threads. This makes it easy to revisit answers or pick up where you left off.

Help Articles

Inside the widget, you’ll also find a Help section with detailed guides and tutorials covering common workflows and troubleshooting steps.

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🎉 You’re All Set!

And that’s everything you need to know about reaching support inside Appliance.io! Whether you’re reporting a bug, submitting a feature idea, or chatting with Brayn or a human agent, help is always just a click away.

Stay curious, keep exploring — and let us know how we can continue improving your experience.