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What’s new? We’ve added an extra security step called 3D Secure (3DS) to help keep your payments safe. Screenshot from Safer Payments with 3D Secure (3DS) When you make a card payment, you might now be asked to complete a quick verification (like entering an OTP or approving through your banking app). How does it work?
  1. Complete your checkout as usual
  2. If required, you’ll see a verification step from your bank
  3. Once verified:
  • ✅ Payment goes through
  • ❌ If verification fails, you may need to retry or use another method
Why did we add this? This update helps:
  • Protect you from unauthorized transactions
  • Reduce the risk of fraud
  • Make online payments more secure overall
Where does this apply? This security step may appear when paying via:
  • Website checkout
  • Customer Portal
  • Phone payments (via POS)
Frequently Asked Questions
  • Will all payments require verification? Not always. The verification step only appears when required by your bank or card provider.
  • What if I don’t receive the OTP or verification request? This usually comes from your bank, so we recommend:
    • Checking your phone signal or banking app
    • Contacting your bank if the issue continues
  • Can this verification step be skipped? No, this security feature is currently applied to all customers and cannot be turned off.