AIO Pay Overview

Simplify and secure your in-store and online transactions in one platform

AIO Pay is Appliance.io’s fully integrated payment solution, built exclusively for appliance retailers. It lets you process payments directly in your POS, track them in real time, and view detailed transaction reports — all within one simple dashboard. With flexible payment options, transparent fees, and real-time visibility, AIO Pay streamlines how you get paid so you can focus on selling.

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💳 Accessing AIO Pay

You can access AIO Pay directly inside your POS or through your Customer Portal.

• In the POS: Accept Credit Card or Phone Payment options instantly.

• In the Customer Portal: Customers can pay using multiple methods, including Apple Pay, Credit Card, Affirm, and Klarna.

All transactions sync automatically across your system — no manual updates needed.

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🪙 Other Payment Methods

If you’re handling payments outside AIO Pay — like cash or a third-party processor — you can still record them easily.

1. Select Paid in Full,

2. Then click Apply Deposit/Payment.

Other manual options such as Financing, or Manual Entry are also available as needed.

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💰 Payment Fees

Fees depend on the payment method used. Here’s the breakdown:

• Credit Card: 2.9% + 30¢ per successful charge

• Phone Payment: 3.5% + 30¢ per successful charge

• Pay Later: starting at 5.99% + 30¢

• Keyed-in Cards: 3.5% + 30¢ per successful charge

• Manual Payment: $0

For a complete list of payment fees, visit appliance.io/pricing.

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📊 Viewing Transaction Fees

Want to see exactly what you were charged for each payment?

• Open your Order, then click the Payment History icon.

  

• A pop-up will display the Transaction Fee, based on the payment type used.

  

This makes it easy to track costs and reconcile payments without leaving your dashboard.

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⚡ Real-Time Payment Tracking

AIO Pay keeps your transactions up to date in real time.

Once a payment is processed, you’ll see a Payment Successful confirmation instantly — whether it’s through your POS or the Customer Portal. No need to refresh or wait for manual updates.

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🧾 Reporting and Reconciliation

Stay organized with two key reports under the Reports section:

• AIO Pay Payout Report – Summarizes your payouts, so you can see what’s deposited into your account.

• Payment Breakdown Report – Shows individual payment details and associated fees.

These reports provide full transparency and help you manage your revenue effectively.

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💬 Getting Support

Need help with a transaction or refund?

• Click the Intercom icon in the bottom-right corner of your screen,

• Or tap Help in the sidebar.

From there, you can read support articles, watch how-to videos, or chat with Brayn, our AI support agent — available 24/7 for instant assistance.

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🔄 Canceling or Refunding a Payment

To cancel or refund a transaction:

1. Go to the Order page.

2. Click Select Action, then choose Start Return.

3. In the return form:

• Set Payment Method to AIO Pay.

• Set Payment Type to Refund.

• Enter the exact amount you wish to refund.

  

💡 Note: AIO Pay only processes refunds for its portion of the transaction. Other payment methods must be refunded separately.

For more info about refunds, visit our separate article about Payment Refund.

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✅ Why Switch to AIO Pay?

With AIO Pay, you get:

• An all-in-one payment platform

• Real-time tracking and instant confirmations

• Transparent fees and detailed reporting

• Top-tier security for every transaction

Everything you need to manage payments efficiently — built right into Appliance.io.

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🎉 You’re All Set!

AIO Pay simplifies payments, saves time, and keeps every transaction secure — whether it’s in-store or online. Start using it today and experience the ease of unified payment management with Appliance.io.