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Documentation Index

Fetch the complete documentation index at: https://appliance-preview.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

The Driver App in Appliance.io helps your delivery team stay organized and communicate updates in real time. In this second part of the Driver App guide, we’ll walk through three essential tools drivers use every day: Home Visit Surveys, Reschedules, and Damage Reports. These features ensure accurate documentation, smoother deliveries, and faster follow-up from the store. If you haven’t watched or read part one yet, we recommend starting there first for the full Driver App overview.

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🏠 Accessing Home Visit Surveys

When a Home Visit survey is assigned to a stop, drivers can complete it directly from the Delivery Details screen. To begin:
  • Tap Enter Survey.
  • Next, select the available survey form. Each form is pre-configured by the store and may vary depending on the appliance or job type.
  • Below the salesperson’s information, you’ll see a Description box. This section contains instructions written by the salesperson explaining exactly what needs to be checked during the visit.
  • Under the description, you’ll see a preview of the appliance being surveyed — for example, a refrigerator.
The survey form includes fields such as:
  • Height
  • Width
  • Depth
  • Obstructions
  • Water line access
  • Required pictures
  • Optional driver notes
Fill out all required fields carefully. Once finished, tap Save Changes. When you return to the Delivery Details screen, the Home Visit tile will display a Completed banner. This confirms that the survey has been submitted and that the driver can continue to the next stop. If you need help setting up surveys or visit types, refer to the Home Visit guide.

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🗓 Rescheduling a Stop

Sometimes a delivery can’t be completed as planned. The Reschedule button allows drivers to document the reason and notify the store immediately. The Reschedule button is located right below Delivery Confirmation. Drivers can choose from several options:
  • Customer not home
  • Site not ready
  • Customer requested reschedule
  • Refused due to damage
  • Rescheduled due to size issue
  • Skip stop
Selecting any option opens a required form. The driver must:
  • Enter the item serial number
  • Add pictures
  • Write reschedule notes
There’s also a Notify Customer toggle. Turn this on when the customer needs to be informed — especially if they were not home at the time of delivery. Once complete, tap Yes, Proceed. The order status automatically updates from In-Transit to Open Reschedule. This status appears in the Orders Report under the Open Reschedules tab. The driver’s notes and affected model number are saved to the order, and the salesperson is notified right away so they can contact the customer and rebook the stop.

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⚠️ Reporting Damage

The Driver App also allows immediate reporting of damage in the field. The Report Damage button sits directly below the Reschedule button. Use this whenever an appliance or property is damaged — including things like drywall, flooring, or cabinets. Tap Report Now to start. First, select the order. Then choose what was damaged. If the damaged item is an appliance:
  • Enter the serial number
  • Add a description
  • Upload pictures
If something else was damaged, the serial number field is replaced with a text field where the driver describes what was affected. After filling out all sections, tap Submit. Once submitted:
  • The salesperson is automatically notified
  • A popup appears on the order page directing staff to the open damage report
  • The store or warehouse can immediately begin processing the claim
This ensures faster resolution and clear documentation.

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🎉 You’re All Set

That’s everything covered in Driver App Part 2. With Home Visit surveys, reschedule tools, and damage reporting built into the app, drivers can capture accurate field information in real time — helping stores respond faster and keep customers informed. Combined with part one, you now have the full workflow needed to handle deliveries confidently from start to finish.